Most new appliances come complete with a warranty card, please ensure that these are completed and returned to the Manufacturer in the appropriate time, to ensure that you validate the warranty.
In the event of a warranty call being required, after all necessary checks have been made by the Buyer to try and ensure the call is necessary and falls within the terms of the warranty, please follow the instructions given on the Manufacturer's warranty information.
Whilst every effort is made to determine the fault before sending an engineer to site, it is not always possible to make a correct diagnosis, please see the information below.
All new appliances supplied by C&M Kitchen Engineering Limited come complete with a manufacturer's warranty for a minimum of one year unless stated otherwise. If any product proves defective within the 12 month period it will be repaired at no cost to you the buyer. The warranty applies to U.K. Mainland Only however and does not apply to goods that have not been paid in full.
C&M will not be under any liability in respect of any defect or failure arising in goods due to wilful damage or misuse, negligence by the customer or third party, failure to follow the manufacturers instruction (including cleaning and de-scaling where appropriate) or alterations or repairs to goods without prior consent of C&M Kitchen Engineering Limited. Warranty does not apply to wear and tear, bulbs, glass, seals, perishables, goods that have been damaged by fire, water or smoke and goods that have exceeded their warranty period. It does not apply to a small number of machines marked "No Commercial Warranty" where any warranty is invalidated if the machine has been used, or deemed to have been used in a commercial environment.
Items marked "back to base" or "workshop" warranty must be returned to our workshop or the manufacturer's workshop for repair and it is the responsibilty of the buyer for the safe delivery and collection of these goods.
Where damage/fault is due to operator misuse, failure to comply with manufacturers instructions, without fault, not been used as it was designed or lack of maintenance it may be chargeable. We will contact you prior to doing this, wherever possible. When a claim under warranty is submitted, to C&M, customers will be required to give security payments against non-warranty call outs/repairs. This can be taken against credit/debit card at our discretion. Machines returned for repair are not reassembled if upon quotation the repair is not required.
C&M's obligation, under this warranty, will be limited at C&M's option to repair, replace or credit, any part of which under normal and proper use and maintenance proves, to C&M's satisfaction, to be defective in material and workmanship within twelve months of the original date of purchase, provided notice of such defect and satifactory proof thereof should be promptly given to the Company at it's request. All labour, travel or carriage costs involved in effecting such replacements or repairs shall be bourne by the buyer.
Please see our full Terms and Conditions for further information.